This refund and returns policy explains how returns, repairs, replacements and refunds work when you buy from Electric Dirt Bikes (electricdirtbikeaustralia.org). It does not limit your rights under the Australian Consumer Law. For anything not covered here, email sales@electricdirtbikeaustralia.org and we’ll help.
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. The ACCC explains these rights in its guide to repair, replace, refund or cancel. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
- Major failure – you can choose a refund or a replacement.
- Minor failure – we can choose to repair, replace or refund, and we will do so within a reasonable time.
- Faulty or not as described – if an item is faulty, doesn’t match its description or doesn’t do what we said it would, contact us and we’ll put it right.
Faulty, damaged or incorrect items
Email sales@electricdirtbikeaustralia.org with your order number, a description of the problem and photos or video where possible. We may ask you to return the item, or bring it to one of our locations, so we can inspect it. Where an item is faulty or we sent the wrong item, we cover reasonable return costs.
Please check your order when it arrives and tell us about any transit damage as soon as possible.
Change of mind
Under this refund and returns policy, we are happy to accept change-of-mind returns on unused parts and accessories within 14 days of delivery, when:
- the item has not been fitted, installed, wired in, ridden or modified;
- it is in its original, undamaged packaging with all parts and paperwork; and
- you contact us first so we can confirm the return.
Change-of-mind returns are at your cost to send back. Once we receive and check the item, we refund the item price to your original payment method. Original delivery charges are not refundable for change-of-mind returns.
Under this refund and returns policy, change-of-mind returns are not available for:
- bikes and e-motos (new, used or showroom builds) once delivered or collected;
- special-order items and custom builds;
- batteries and chargers that have been used or connected;
- electrical parts such as controllers, harnesses, displays and motors once fitted or connected;
- clearance or “end of line” items, unless they are faulty.
This does not affect your rights if an item is faulty.
Deposits and special orders
Under this refund and returns policy, where a product page describes a deposit as fully refundable, we will refund that deposit in full if you cancel before your bike or item is supplied. Tell us in writing by email. Once a special-order item has been ordered from the supplier for you, any other cancellation terms shown on the product page or in our order confirmation apply.
Warranty on new bikes
New bikes come with a one-year, non-transferable warranty from the date of delivery or collection. It covers defects in materials and workmanship. It does not cover normal wear and tear (tyres, brake pads, chains, sprockets, grips and the like), crash or impact damage, water damage from submersion or pressure washing, incorrect charging, or damage caused by modifications, aftermarket parts or racing. This warranty, like the rest of this refund and returns policy, is in addition to your rights under the Australian Consumer Law. To make a claim, email sales@electricdirtbikeaustralia.org with your order number, the bike’s details and a description of the problem.
Performance parts and modifications
Fitting aftermarket performance parts, such as controllers, motors and batteries, can affect a manufacturer’s warranty and may make a bike unsuitable for road registration. If you’re unsure how a part will affect your bike, ask us before you buy.
How refunds are paid
Under our refund and returns policy, we refund to the original payment method. For orders paid by bank transfer we refund to the account the payment came from. For orders paid in cryptocurrency, we refund the Australian dollar amount you paid, either by bank transfer or in the same cryptocurrency at the exchange rate on the day of the refund, and we’ll confirm the method with you first. Refunds are processed as soon as practical once a return is approved.
Refund and returns policy FAQ
How long do I have to return a part?
For a change of mind, 14 days from delivery. The part must be unused, not fitted or modified, and in its original packaging, and you need to contact us first so we can confirm the return.
Who pays for return shipping?
If an item is faulty or we sent the wrong item, we cover reasonable return costs. Change-of-mind returns are at your cost to send back.
Can I return a bike if I change my mind?
No. Under this refund and returns policy, bikes and e-motos (new, used or showroom builds) cannot be returned for a change of mind once delivered or collected. Your rights if a bike is faulty are not affected. If you are still deciding, our checklist for buying an electric dirt bike and our team can help you pick the right one first.
Are deposits refundable?
Where a product page describes a deposit as fully refundable, we refund it in full if you cancel in writing before your bike or item is supplied. Other cancellation terms on the product page or in your order confirmation apply once a special-order item has been ordered for you.
How will I receive my refund?
We refund to your original payment method once a return is approved. For bank transfer and cryptocurrency orders, see “How refunds are paid” above, and read our Terms and Conditions for how this refund and returns policy fits with the rest of your order.
Questions about our refund and returns policy
Email or visit us with any questions about this refund and returns policy, a return you want to make or a warranty claim.
- Victoria: 78 St Vincent Place North, Albert Park VIC 3206
- Tasmania: 17a Bligh St, Rosny Park TAS 7018
- Email: sales@electricdirtbikeaustralia.org
Last updated: 1 October 2026